FAQs
Our commitment is to make your experience with us as smooth as possible.
The FAQs are regularly updated to reflect the latest information and to ensure that you have the most accurate details at your fingertips.Thank you for choosing us, and we hope you find the answers you need!
For Company
When is KIMU founded?
KIMU was established in 2016.
How many employees of KIMU?
We have more than 120 employees, including over 45 skilled workers, over 10 R&D experts, over 8 designers, over 10 QC professionals, and over 30 sales and after-sales service teams.
What is KIMU main product for factory?
KIMU main product: moving head light, led studio light, led par light, led bar light, led strobe light, stage effect light, laser light.
Can l visit KIMU company on site?
Of course, our company is located in the A3 building, Gaopu Industry Zone, Baiyun District, Guangzhou, China.
Welcome to visit our factory!
For Products
What safety certifications do KIMU stage lights have?
KIMU stage lights are certified to meet international safety standards, including CE, RoHS, and EMC.
What's the difference between KIMU products and others?
KIMU offers a variety of exclusive customized products, known as private models, renowned for their superior quality and richer effects. Beyond these private model products, we consistently utilize top-notch materials and craftsmanship across our entire product range. Despite similar appearances to other products on the market, ours boast higher quality, an extended lifespan, and superior performance.
Can l get some stage light samples to look at first?
Yes, we support purchasing samples!
What is your order lead time?
If there is a product in stock, it usually takes 1-2 days to ship, while products without stock take approximately 5-7 working days to ship.
For Customization
Do you provide OEM/ODM service?
We can customize a private label for you. You can choose a silk-printed logo or sticker label.
Which products can be customized?
1. All products and flight cases can be printed with custom logos.
2. A moving head light can make a custom glass pattern.
How long does customization take?
It usually takes 2–3 work days.
What custom customers need to prepare?
Send your design, idea, and clear picture.
What is the minimum order quantity for custom logo?
No MOQ.
For Logistics
What is the delivery time for KIMU?
1. Express delivery takes 5-7 days.
2. 20–25 days by sea.
3. 15 days by air.
How do you handle shipping for stage lights?
We offer multiple shipping options including air, sea, and express courier services.
Can I track my order during shipping?
Yes, we provide tracking information for all shipped orders.
How long does it take to send out?
1. If it is not customized and is not in stock, it will be shipped within 3-5 days.
2. If there is a stage light customization service, there will be additional customization time.
Can I arrange my own shipping for stage lights?
Yes, you can arrange your own shipping. Please coordinate with our logistics team for the necessary details.
What happens if my stage lights are damaged during shipping?
In the rare event of damage, please contact us immediately. We will assist with filing a claim and arranging for replacements or repairs.
After-Sales Service
What is the warranty period for KIMU stage lights?
Our stage lights come with a standard 1-year warranty, with options to extend.
How do I request a warranty service?
Contact our customer service team with your order details and a description of the issue. We will guide you through the warranty process.
What should I do if my stage light is not working properly?
Please refer to our troubleshooting guide or contact our technical support team for assistance.
Do you provide user manuals for your stage lights?
Yes, user manuals are available for download on our website or can be requested from customer service.
get in touch
Connect with us to schedule a consultation, request samples, or arrange a site visit to see our facilities and capabilities firsthand.
Reach out to us via phone, email, or through the contact form below, and we'll get back to you promptly within 24 hours.
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